pgg68 Privacy Policy

pgg68 ("we", "us", "our") operates the online casino and sportsbook platform accessible at https://pgg68.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on our Platform ("you", "your", "Member").

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you in relation to your personal information. This policy applies to all Members of the pgg68 platform, with particular reference to Members based in Indonesia who transact in Indonesian Rupiah (IDR / Rp) via local payment channels such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with pgg68.

For the purposes of applicable data protection legislation, pgg68 is the data controller responsible for your personal information. This means we determine the purposes and means by which your personal data is processed in connection with your use of the Platform.

Where pgg68 engages third-party service providers — such as payment processors, identity verification providers, or game studios — to process personal data on our behalf, those parties act as data processors and are contractually bound to process your data only as directed by pgg68, and in accordance with appropriate security and confidentiality standards.

If you have any questions about how pgg68 handles your personal data, or wish to exercise any of your rights, please contact us using the details set out in Section 16 (Contact Us).

pgg68 collects the following categories of personal data in connection with your use of the Platform:

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data) unless specifically required to fulfil a legal obligation and you have provided explicit consent.

pgg68 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, entering promotions, submitting support requests, or communicating with our team via live chat or email.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies. See Section 8 (Cookies & Tracking) for full details.
• Third-party sources: Identity and fraud-risk data received from third-party KYC and anti-money-laundering (AML) verification services, payment processors, and fraud-prevention databases. This data is used solely to verify your identity and protect the integrity of the Platform.
• Public sources: Publicly available information that may be relevant to fraud prevention or compliance checks, such as publicly accessible sanctions lists or court records.

pgg68 uses your personal data for the following purposes:

1. Account Management: To create, maintain, and administer your member account, including processing registrations, managing your balance, and providing access to Platform features.
2. Transaction Processing: To process deposits and withdrawals in IDR via your chosen payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or other supported channels), and to maintain accurate financial records of all transactions.
3. Identity Verification (KYC/AML): To verify your identity, confirm your age (21+ requirement), and comply with applicable anti-money-laundering and counter-terrorist financing obligations.
4. Responsible Gaming: To monitor gambling patterns, enforce deposit and loss limits set by the member, apply self-exclusion requests, and identify members who may be at risk of problem gambling behaviour.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
6. Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our customer service interactions.
7. Platform Improvement: To analyse usage patterns and technical performance data for the purpose of improving the functionality, design, and content of the Platform.
8. Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information — but only where you have opted in to receive such communications or where pgg68 has a legitimate interest in informing you of relevant promotions. You may opt out at any time.
9. Legal & Regulatory Compliance: To fulfil obligations under applicable law, including responding to lawful requests from regulatory authorities or law enforcement agencies.

pgg68 processes your personal data on one or more of the following legal bases:

pgg68 does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: Banks and e-wallet providers (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) require certain account and transaction details to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party services used to verify your identity, confirm your date of birth, and screen against sanctions and politically exposed persons (PEP) lists.
• Game Studios & Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Pocket Games Soft may receive technical session identifiers necessary to deliver game content. They do not receive your full personal profile.
• Fraud Prevention & AML Services: Specialist third-party providers that help detect fraudulent activity, money laundering, and abuse patterns across the Platform.
• Legal & Regulatory Authorities: Where required by applicable law or a valid court order, pgg68 may disclose personal data to law enforcement agencies, regulators, or other competent authorities.
• Professional Advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations, where necessary to obtain legal or financial advice.

pgg68 uses cookies and similar tracking technologies to operate the Platform effectively and to provide a personalised experience. The following types of cookies are used:

Strictly necessary cookies cannot be disabled as they are essential to Platform operation. You may manage your preferences for functional, analytics, and marketing cookies through your account settings. Note that disabling certain cookies may affect the functionality and personalisation of your experience on the Platform.

pgg68 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pgg68's internal data destruction procedures.

Subject to applicable law and our legitimate operational needs, you hold the following rights in relation to your personal data held by pgg68:

1. Right of Access: You may request a copy of all personal data that pgg68 holds about you, along with information about the purposes of processing and the recipients with whom your data has been shared.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your profile. For minor corrections such as a changed phone number or address, you may update these directly within your account dashboard.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations — for example, KYC and transaction records must be retained for the periods stated in Section 9.
4. Right to Restriction of Processing: You may request that pgg68 temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
5. Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
6. Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat or email as described in Section 16. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

pgg68 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and the pgg68 Platform.
• Encryption of sensitive data at rest, including password hashes stored using modern cryptographic algorithms.
• Role-based access controls ensuring that only authorised pgg68 personnel with a genuine operational need can access personal data.
• Regular penetration testing and vulnerability assessments by independent security specialists.
• Two-factor authentication (2FA) available for all member accounts to provide an additional layer of login security.
• Comprehensive audit logging of all access to member data, with anomaly detection alerts for unusual access patterns.
• Staff training on data protection responsibilities and information security best practices.

In the event of a personal data breach that poses a risk to your rights and freedoms, pgg68 will notify affected Members without undue delay and take all necessary steps to contain and remediate the breach.

The pgg68 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step of our KYC process, and we maintain robust controls to prevent minors from accessing our services.

If pgg68 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and act promptly.

As an internationally operated platform, pgg68 may transfer your personal data to, and store it in, countries outside of Indonesia. Some of our third-party service providers — including game studios, identity verification providers, and cloud infrastructure partners — may process data in jurisdictions that have different data protection standards from those in Indonesia.

Where such transfers occur, pgg68 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses in our agreements with data processors that impose data protection standards equivalent to those described in this Privacy Policy.
• Transfers to jurisdictions that are recognised as providing an adequate level of data protection by relevant authorities.
• Where no adequacy decision exists, the implementation of supplementary technical and organisational measures to ensure an equivalent level of data protection.

The pgg68 Platform does not contain links to third-party websites as a general feature of its design. Where any third-party content or service is made available through the Platform (for example, embedded game content from licensed game studios), those third parties operate under their own privacy policies, for which pgg68 accepts no responsibility.

pgg68 encourages you to review the privacy policies of any third-party service providers whose payment interfaces you use in connection with your pgg68 account, including the apps and online banking portals of BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.

pgg68 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will notify registered Members via the email address on file or via a prominent notice on the Platform, with a minimum of seven (7) days' notice before the amended policy takes effect.

The "Last updated" date at the top of this policy will be revised whenever a new version is published. We encourage you to review this page periodically to stay informed about how pgg68 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pgg68 handles your personal data, please contact our Data & Privacy support team through the following channels:

For requests to exercise your data rights (access, rectification, erasure, portability, or objection), please include your full registered name and the specific right you wish to exercise. We will verify your identity before processing any data rights request and will respond within 30 calendar days.